Quality Analysis of the BNI Mobile Banking Application for Customers Using Webqual 4.0

PT. Bank Negara Indonesia (Persero) Tbk. is a bank institution owned by the government of Republic or better known as state-owned company. In today's digital era, online services are choice most customers. This because all types banking transactions can be done easily. With inclusion smartphones devices needed public at this time, BNI offers mobile service called Mobile Banking. study will measure quality Banking application through Webqual dimensions (usability, information quality, interaction quality) and variable user satisfaction, namely KCU Bogor The data collection method uses primary in form questionnaires distributed to 100 respondents. Data processing using SPSS. Based on processing, it seen that user's perception ease use, information, included very good category. results study, was found there only an effect usability no satisfaction for From research results, contributes largest contribution, 94.75% other variables